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This is the page for all our important rules and policies. Whatever you need to know, you can probably find it here.

Choose from the list below for information on our various store and online policies.

Purchase Policy

  • WeirdStuff products, unless otherwise specified, carry a DOA (Dead on Arrival) warranty under which WeirdStuff will repair or replace defective products at our discretion for 30 days, or refund the purchase price. Warranties do not cover damages caused by the misuse or mishandling of equipment by the purchaser or other users, nor do they cover parts installed by the purchaser or other users. Warranties are void if the product has been dismantled or altered.

  • The buyer is responsible for all shipping costs. This includes any taxes or tariffs that may apply for international purchases.

  • WeirdStuff does not guarantee the compatibility of products on any purchase and is not responsible for any damages arising from the use/misuse of any product it sells.

  • Returns of WeirdStuff products are subject to a 15% return fee. This does not apply to products returned for exchange or replacement.

  • We strive to make sure that all of the information on our website is up to date and accurate. Unfortunately, typos may occasionally slip through. In such cases, we will work to correct the error as soon as possible. If this error affects the price or description of a product that you have ordered, we will email you with the correct information so you can change or cancel your order if necessary.

  • We do not accept non-US/Canadian issued credit cards at all. No exceptions!

  • WeirdStuff reserves the right to refuse service to anyone.

California Sales Tax - Resale Form

  • All sales to California residents will include the appropriate sales tax, unless the item is for resale, and we have a valid signed resale form on file.
    If you are a California Reseller, and are buying items from us for resale, you may obtain a copy of the CA state resale form in PDF format here:
    Please fill out APPENDIX A and fax it to: 408-743-5655. Once we receive your valid, signed, resale form we can remove the tax from your order.

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Shipping policy ships Monday - Friday (excluding Holidays). We do our best to ship all orders received by 1:00pm pacific time the same business day. If you place an order after that time, it will ship the next business day. If you need an item shipped via Next Day Air and it is after 1:00pm pacific time, you must call our customer service department at 408-743-5609 to request expedited shipping. **Same day shipping is not always available on hard drives.

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International Buyers

At this time, only ships to the USA and Canada. We are not able to ship outside of this delivery area, except on a case by case basis at our discretion. If you would like to request shipment to a country other than the USA or Canada please review our international buyer criteria below:

  • All orders must be US$200.00 or greater not including shipping cost

  • All payments must be made in full, up front including shipping cost. We ship with UPS and FedEx only, we DO NOT ship with US MAIL, DHL, or any other carriers.

  • Payment must be made by secured funds such as Paypal, Cashier's check, or Wire Transfer. We do not accept non-US issued credit cards at all. No exceptions!

  • All duties and taxes are the responsibility of the buyer, and all sales will be marked as a sale on the import manifest.

If you are an international buyer and you would like a formal quote, please contact us using the:

International Shipping Request Form
Be sure to include the following information:

Full address
Phone number
Products required
Preferred shipping method

Once we receive a request with this information, we will produce a formal quote that includes all costs (excluding taxes or import fees that may apply when importing goods to your country). Please allow up to 2 business days for a response.

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Mailing List Policy

WeirdStuff sends out periodic emails to inform our retail and wholesale customers of new offers and products. This list is run on a subscriber-only basis; we will not send you unsolicited mail. We will not sell, rent, share, or disclose your email address to a 3rd party, except when required to comply with a valid legal process.

If you feel that you have received email that you did not sign up for, or your would like to be removed from our mailing list, please reply to the email with the word "Unsubscribe" in the subject line, and we will remove you from the list. If you have any problems with this process let us know, send email to

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Privacy Policy

WeirdStuff believes its customers and website visitors have the right to know what information is being collected about them, how it will be used, and whether or not it will be disclosed.

Use of Cookies

  • The WeirdStuff website may use web browser cookies to collect navigational data about how visitors travel through our own site. We may use a cookie to identify you on a return visit if you choose "remember me," so that you do not have to type in your shipping and login information every time you make a purchase.

  • The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

  • WeirdStuff does not sell, or rent any navigational data about where our visitors come from before arriving at our site or where they go immediately afterward.

Information Disclosure

  • WeirdStuff does not normally share navigational data collected from our website with third parties. However, if this data is shared, it is always expressed only in aggregate form; we do not disclose individual navigational information.

  • WeirdStuff does not sell or rent its customer contact or account information such as phone numbers, street addresses, or email addresses to any third party, except when required to comply with a valid legal process.

  • WeirdStuff does not disclose information about individual customer purchases, except to complete transactions or to comply with a valid legal process.

  • WeirdStuff uses customer credit card and other billing account numbers only for the fulfillment of transactions initiated by customers. We do not use this information for any other purpose, nor do we disclose such information to any third party, except when required to comply with a valid legal process.

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Return Policy

We at WeirdStuff try to keep our costs down so that we can offer our customers the best prices. Because we receive limited quantities of merchandise, and do not have regular suppliers to whom we can return items, we must absorb the cost of returns. This means that every return we receive makes it harder for us to keep our prices low.

So please do your research before you buy. The WeirdStuff staff will be happy to share any information we have on any product to help you make an informed decision. If you have further questions about returns, look through the information below or see the Purchase Policy section.

  • All returned merchandise must be issued a Return Merchandise Authorization (RMA) number prior to return. All returned products must be conspicuously labeled with the assigned RMA number and be accompanied by a copy of the original invoice. Unauthorized returns will be refused and will be returned to the sender at his or her expense. (Find out how to obtain an RMA).

  • The purchaser is responsible for all shipping costs, including initial and return freight, on merchandise returned to WeirdStuff for exchange, refund or warranty repairs.

  • WeirdStuff cannot accept exchange items unless they are defective. Items must be returned within 30 days of delivery. Items that are returned more than 30 days after delivery, will be charged a restocking fee, if accepted. Items that are returned in un-sellable condition, or have missing parts will not be accepted and returned at the buyers expense.

  • WeirdStuff does not accept returns on opened software. If you have purchased software that is defective, you may return it, complete with registration card and media, and we will exchange it for software of the same title only. We can not give store credit, refund or exchange software for another title once software has been opened.

  • Returns will be subject to a 15% restocking fee, with no exceptions. Many items that we sell are used or OEM, and may not include a manual or installation instructions. Please see each items description to see what documentation comes with an item. Please do your research before you buy. If you have questions as to whether a product will work, please contact us before you purchase the product.

Will Call Returns
  • Returns of will-call orders must also be issued an RMA via email before we will accept them. Once issued an RMA, the item can be returned to our retail location during normal business hours. Returns can not be processed after 5:00PM pacific Time Monday- Friday or on weekends. If you return a will call item after 5:00pm on a weekday or over the weekend, your return will be processed and credit issued the following business day.

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Choose from the list below for answers to our most commonly asked questions. If you have a question that is not addressed here, feel free to email

What do your product categories (i.e, New, New Open Box, Used, OEM Packaging, Pulls) mean?

A lot of the inventory we buy is "surplus" -- that is, excess inventory that a retailer or wholesaler wants to get sell off, and that we want to add to our product offering. After we buy inventory, we sort the material into several categories as follows:

NEW: Unused, factory-sealed product.
New O.B.
New Open Box: The product's packaging has been opened, but we believe the product is unused.
USED: Items that have been used and tested good.
OEM Packaging: Original Equipment Manufacturer packaging. This means that the product is in plain white or brown packaging. These items are new, but without the retail box. They were part of an bulk shipment that is being split up for resale. If the term OEM is used to describe hard drives, it means that the hard drive was made by one company, but sold by another company under a different part or model number.
PULLS: Items pulled out of working machines that are now being sold for parts.
REFURBISHED: Items that have been sold to us after they have been refurbished by the factory.
WHOLESALE: Items that are being sold to wholesale customers only. You must be a registered wholesale customer to take advantage of the wholesale prices.
IN STORE SPECIALS: Items that are on sale at our brick-and-mortar Sunnyvale Showroom only. You must come to the Sunnyvale store to purchase these items.
CONSIGNMENT: Items that have been given to us for consignment.

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How do I return an item to WeirdStuff?

All items must be returned with all parts that you received. That includes any manuals, cables, accessories, etc. that may have come with your item. Items should be packed securely with adequate packing material, and the carton should be sealed with packaging tape. The return merchandise authorization number (RMA) provided by WeirdStuff must be written conspicuously on the outside of the carton. To ensure smooth delivery, remember to remove all old shipping labels from the carton and to hang on to your tracking number in case you need to track the package. (How do I obtain an RMA?)
If an item is returned incomplete, or without the proper packaging or is damaged, we reserve the right to refuse to accept the delivery, and the item will be returned to you at your expense.

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How do I obtain an RMA?

Contact WeirdStuff's Customer Service Department (RMA Request Form) and request one. We will email you the number within two business days of receiving your request.

OR call customer service at (408) 743-5609

Customer Service hours are Monday-Friday 9:30am-5:00pm PST

Call Web Customer Service: (408) 743-5609

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I think I received the wrong item in an order. What do I do?

If you believe you received an incorrect item in your order, contact WeirdStuff's Customer Service Department OR call customer service at (408) 743-5609 to obtain an RMA.

Customer Service hours are Monday-Friday 9:30am-5:00pm PST

Call customer Service: (408) 743-5609

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I think my order is missing some items. Whom should I contact?

If you are missing an item from your order, contact WeirdStuff's Customer Service Department OR call customer service at (408) 743-5609


Customer Service hours are Monday-Friday 9:30am-5:00pm PST

Call customer Service: (408) 743-5609

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How do I cancel an order?

Canceling an order once it has been processed and gone to the Shipping Department is difficult and it gets more difficult with every minute that passes. That means it is important that you email the Shipping Department as soon as you realize you need to cancel any order. If the order has already been processed through shipping, it cannot be canceled. In this case, you will be responsible for all shipping costs and a restocking fee should you decide not to accept the order. Therefore, please be sure about your decision, and double check all addresses you have entered before placing any order. If you feel that you need to try to stop your shipment, please click here Contact Us or call us at 408-743-5609.

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